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F.A.Q.
F.A.Q.
$9.99/month
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HOW DOES A NEW YORK SOCK COMPANY SUBSCRIPTION WORK?Prepare to upgrade your sock drawer. Pick your level of boldness, and get 1 pair of socks per month. Depending on your choice, you can have your socks delivered every 1, 3 or 6 months.
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CAN I PICK THE PAIRS I GET?What’s fun in that? You can't choose your socks, but you CAN choose the style of socks you get. The Classic style includes socks with safe designs, patterns and colors. The Wild style includes socks with more bold designs, patterns, and colors. Once you sign up, you can always change your sock style preference by contacting us.
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CAN I CANCEL MY SUBSCRIPTION? HOW?Yes, at any time. Just use the contact function in our website and send us a request. The cancellation is guaranteed upon request. We will process your cancellation within 3 business days. https://reexlmain.wixsite.com/nysc/contact-us
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WHAT SIZE ARE MY SOCKSWe currently have one size for all men’s socks: US shoe size 7 - 12 UK shoe size 6-11.5 EUR shoe size 39-43 Inches 9.75-11.25 CM 24.5-28.5
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HOW MUCH IS THE SUBSCRIPTION?Subscriptions start at $9.99/month. However, the price per sock will decrease if you choose to fulfill every three or six months. You will get an additional pair of socks per shipment if you select fulfillment every three months. You will get additional three pairs of socks per shipment if you choose fulfillment every six months.
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DO YOU SHIP INTERNATIONALLY?You bet! However, for the subscription, you will have to choose delivery every three or six months. For individual pairs, shipping will be free for orders of $60 or more. It can take up to 4 weeks for your socks to arrive. Please note that depending on where you live, you may incurr additional fees based on your country's import regulations.
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WHAT IS THE COMPOSITION OF THE SOCKS?All of our socks are made from the highest quality combed cotton. More specifically, they're 76% combed cotton, 23% polyamide and 1% elastane. And 100% awesome.
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WHAT IF I DON’T LIKE THE SOCKS?We always want our subscribers to LOVE their socks. If you don't for any reason, send us a message and as part of our 100% satisfaction guarantee, we'll send you a free replacement pair with your next shipment. Only active subscribers can request replacement socks, and they can only do so once every 3 months. If your subscription is canceled or expired, you won't be able to exchange your socks.
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RETURNS POLICY AND REFUNDSFor subscription, if you're not satisfied with your 1rst month, we'll refund your order. For regular shopping, we will refund the full value of any products purchased, provided the conditions below are met: 1) You are able to return the products in question to us within 28 days of receipt of your order. 2) Unless faulty, your items are returned to us in a resellable condition. This means unworn, in the same condition you received them and with any labels and packaging intact. Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
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WHY ARE YOU DOING THIS?We want to deliver the best quality socks at the best price. A subscription is easier for us to predict so it helps with manufacturing and delivery consistency. You save money, we have an easier time managing buiness.
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