Sorry to hear that. Your satisfaction is our priority. We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with:
Your order number
The faulty item’s name
A description of the fault
A clear picture of the faults
We’ll get back to you as soon as we can and send you a replacement item with your next monthly sock. You may be asked to send the faulty item back to us.
No problem! Should you wish to return our socks for any reason, you can do so by downloading the returns label here. Please leave a note with your:
Name
Address
Order number
Email address
Reason for return
Once we receive your order back at our warehouse, one of our team will be in contact to confirm your order has arrived and they will process your refund.