We always do our best to ensure you receive your products as quickly as possible. Orders placed by 2 pm on any business day will be dispatched the same day.
* We are only able to deliver on business days (Mon-Sat)
** Duties only payable on orders over $800.00
*** Orders are subject to Good and Services Tax (import duty)
Log into your account here, select your current address, and update it to your new address. Once that's done, all of your future subscriptions will be sent to the new address. If you received a subscription as a gift, please email us at hello@newyorksockcompany[PL1] .com with your subscription ID number or the email address of the person who gifted you the subscription."
The moment you notice an error in the shipping address, please contact our Customer Care team and we will do our best to help. It can be extremely tricky for us to amend your order details once placed though because we get moving on packing and shipping pretty quickly. So please do check your details carefully.
The moment you notice an error in the shipping address, please contact our Customer Care team and we will do our best to help. It can be extremely tricky for us to amend your order details once placed though because we get moving on packing and shipping pretty quickly. So please do check your details carefully.
Oops. We want to sort out any issues with incorrect items straight away so please contact our Customer Care team with your order number, name and email address linked to your account and the incorrect items name. We’ll get back to you as soon as we can so we can send you the correct replacement item as quickly as possible.
For orders over $15 (excluding subscriptions) your order is usually shipped to you using a trackable service, and a shipping confirmation will be sent to your email address from our warehouse once it has been dispatched. Simply click on the tracking information on your email and you will be able to follow your order’s journey. Make sure you check your junk/spam folders. You cannot track orders below this value at this time unfortunately.